Escrow is a financial arrangement in which two parties enlist a third party (who is neither the buyer nor the seller) to temporarily hold buyer’s money for a transaction on their behalf until the transaction is complete to the satisfaction of both the buyer and the seller at which time the transaction funds are immediately released to the seller.

TradeSure registration is easy. Simply click on the ‘Register’ button at the top right and register with using your email account and agree to our terms and conditions. You only need to register at TradeSure ONCE!

TradeSure needs to verify BOTH Seller and Buyer’s identity to counter attempted fraud. Consequently, you no longer need to be anxious when transacting with a stranger who you do not know.

When registering with TradeSure, we carry out ‘Know your Client’ (KYC) checks / Anti-Money Laundering (AML) verification checks on all parties involved in the transaction. You may receive a phone call from our office to confirm your identity as an individual or company.

See our pricing page for more information.

You can make payments into TradeSure via bank transfer or Mpesa, details of which are outlined in the payment section of the transaction.

How TradeSure manages your personal information is outlined in our Privacy Policy.

The seller has 72 hours to input the correct tracking information and deliver the merchandise. Failure to comply means the transaction will be cancelled and the buyer will be refunded. To expedite the transaction, it is recommended that this is done as soon as possible after the seller is advised that TradeSure has received the buyer’s transaction funds.

Transaction funds are paid by the buyer directly into TradeSure’s Escrow Trust Account. When a release request is approved by both the buyer and the seller, TradeSure makes transaction payment directly to the seller.

Simply use TradeSure to expand your sales and profitability by allowing existing and new customers to transact safely and securely.

The buyer and seller agree who pays TradeSure fees associated with the transaction.

The seller has 72 hours to input the correct tracking information and deliver the merchandise. Failure to comply means the transaction will be cancelled and the buyer will be refunded. To expediate the transaction, it is recommended that this is done as soon as possible after the seller is advised that TradeSure has received the buyer’s transaction funds.

The seller where possible should send the merchandise by courier so that there is an additional tracking number associated with the delivery. Failure to do this and/or input the tracking information (including the courier or delivery service used) within the time limit may result in funds being returned to the buyer.

Email notifications are automatically sent to both the Buyer and the Seller at each stage of the transaction, thereby always ensuring complete transparency.

Inspection Period is the specified amount of time agreed upon by both parties in which the buyer examines the merchandise after receipt and is allowed to raise a concern if any. Inspection periods starts as soon as the buyer receives the goods/services. The buyer must accept or reject the goods within this period. The standard inspection period is 3 days if there are no disputes. When the buyer has accepted the goods, the seller is automatically paid from the buyer’s transaction fund held by the TradeSure Escrow Trust Account.

The seller in the transaction must send the merchandise and input the tracking information (including the courier service used) within 72 hours of notification that the buyer has lodged the funds into the TradeSure Escrow Trust Account. Failure to send the item and input the information within the time limit will result in the buyer’s funds being immediately refunded.

If the buyer lodges a complaint about the item that the seller believes is fraudulent, it is the seller’s responsibility to prove this to TradeSure. There are several actions TradeSure recommends the seller should take to do this:

• Immediately inform TradeSure of your fraud concerns. fraud@tradesure.co.ke
• Photograph the merchandise prior to dispatch.
• Use a third-party courier service wherever possible to ensure recoded delivery
• Have a record of the receipt received from the courier company, if any.
• Record any communication with the buyer.

TradeSure safeguards the buyer’s funds in trust until the seller delivers to the buyer what was promised. Only once the buyer is happy with the goods or services received does TradeSure release the funds to the seller.

If the buyer (falsely) says they did not receive the goods or the goods are not as agreed, then the system automatically requests the buyer-seller to negotiate a resolution – outcomes include

• return of goods,
• replacement of goods or
• seller cancels the transaction (in this case, funds are not paid out automatically).

It is therefore in the interest of both parties to resolve disputes to access the funds held in the TradeSure Escrow Trust Account. When a compromise or conclusion is reached, TradeSure allows the release to be split by any amount to both the buyer and the seller.

In the event a dispute cannot be resolved by the two parties, TradeSure may forward the matter for mediation after 10 days or more from the initial request to release funds. TradeSure will then release the funds as directed by the mediator. TradeSure, under the Terms & Conditions, is entitled  to claim legal costs from the funds held in escrow in this regard.

Contact support@tradesure.co.ke for any assistance you may require.

TradeSure gives the seller piece of mind that the money is ready and waiting, and it allows the buyer to be assured that TradeSure will not disburse the buyer’s money unless the buyer gets the merchandise they have purchased. This is equally important for online transactions.